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Terms & Conditions

  1. Definitons

    1. The internet sale service is provided by RL Models Robert Latosiński, PL30-383 Kraków, ul. Normandzka 2
    2. This service is based on the following terms & conditions as stated below.
    3. Prior to using this service, the user should read and accept the terms & conditions.
  2. The internet shop offer

    1. The products presented on this web site must not show the current warehouse status. The statement that product is available means that we have that product in our stock, or the producer or importer has it on its stock. After placing the order each customer will be notified via e-mail about the availability of the product and eventual waiting period. Only after the order is completed the customer will be asked to finish the transaction by choosing the possible payment method.
    2. Photos and illustrations of products presented on our web site may slightly vary from the real appearance of the products. Such minor differences cannot be the reason for reclamation or return.
    3. Every price is in Polish zloty (PLN)and include V.A.T. tax.
  3. Placing orders

    1. The orders in our shop are placed via internet, with the help of the following web site: http:// www.karaya.pl
    2. The shopping can only be executed after giving the personal data, and the postage address.
    3. The personal data and the addresses are used only for the shop orders. We guarantee, that we would not give this data to any third party.
    4. The exact method of placing orders is presented in “How to Buy” section of our web site.
    5. Any change in the order can be made by the customer, till the time of postage.
  4. Sending orders.

    1. The sending will be executed 48h after completing the order. This is the maximal period.
    2. The customer will be informed about the order status, and the sending date.
  5. Postage and sending methods.

    1. The sending is done by Polish Post to the address filled in the order.
    2. The postage costs are calculated after completing the order. The customer is informed about the calculated postage cost.
    3. The postage cost is included in the price of the order.
  6. Return policy

    1. The customer can return every ordered product within 14 days of becoming the order without giving any reason. The goods should be not opened or used. The returned products must be complete in their original package.
    2. We will return the complete price ( incl. the postage cost of the returned goods ) of the products within 7 days. We will return the money to the bank account of the customer.
  7. Privacy policy

    1. We will not give the customer data and postage address of the customers to any third party. This data will be used only for the sale process in our web store.
    2. We do not store any personal data of our customers.
    3. We do not store any bank account or credit card data of our customers. The paying is executed via PayPal. Only this organization is entitled to finish the payment.
    4. Please give any comments or questions concerning our web site store to: office@karaya.pl .